Refund policy
Our Promise
We want you to love your order. If something isn’t right, we’ll make it right. No runaround.
Return Window
You have 30 days after your order arrives to ask for a return or refund.
What You Can Return
- Items that arrive damaged, broken, or leaking
- Items that are not what you ordered
- Items that arrive defective
What We Can’t Take Back
- Opened fragrance, beauty, and personal care items, unless damaged, defective, or incorrect, for hygiene and safety reasons
- Items damaged after delivery or used incorrectly
- Gift cards
How to Start a Return
- Email us at support@voyagequeens.com within 30 days of delivery.
- Include your order number, and for damaged or wrong items, a clear photo.
- We’ll reply within 48 hours with your next step. Please don’t send anything back before we reply. Items sent without our approval can’t be refunded.
Damaged, Wrong, or Defective Items
Send us a photo and we’ll choose a replacement or full refund, whichever you prefer. You won’t pay for return shipping in these cases.
Changed Your Mind?
Unopened items in original packaging may be returned within 30 days. Return shipping is paid by the customer, and the original shipping fee is not refunded.
Refunds
- Once we approve your refund, it goes back to your original payment method.
- Allow 5 to 10 business days for it to appear. Your bank may take extra time.
Late or Lost Orders
If your order hasn’t arrived within 5 days of the date we gave you, contact us. We’ll track it down and either resend it or refund you.
Order Cancellations
Contact us as soon as possible. We can cancel only if the order hasn’t shipped yet.
Need Help?
Email support@voyagequeens.com. A real person replies within 48 hours.