Shipping policy
Last updated: October 9, 2026
Where We Ship
We ship to the United States and Canada. Select products may also ship to other countries, depending on the item and local import rules. If your country is available, you’ll see it at checkout.
Processing Time
Orders are prepared within 1 to 3 business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day.
Delivery Time
| Destination | Estimated delivery after processing | Customs and import fees |
|---|---|---|
| United States | 7 to 15 business days | Included |
| Canada | 8 to 16 business days | Included |
| United Kingdom | 8 to 16 business days | May apply |
| European Union | 9 to 18 business days | May apply |
| Australia and New Zealand | 10 to 20 business days | May apply |
| Other select countries | 14 to 30 business days | May apply |
Delivery times are estimates, not guarantees. Carrier delays, weather, holidays, and customs checks can add time. Import duties, taxes, and fees in the destination country are the customer’s responsibility unless stated at checkout.
Shipping Costs
- The exact cost is always shown at checkout before you pay.
Tracking Your Order
Once your order ships, we’ll send your tracking number by email. If you’ve contacted us on WhatsApp, we’ll send it there too. Tracking can take 24 to 72 hours to update after your order ships. If it hasn’t moved after that, message us and we’ll check on it right away.
Layaway Orders
The buyer may cancel their Lay-Buy order at any time prior to delivery of products and on delivery of products if the products are damaged by so advising seller in writing or if seller agrees, orally.
Multiple Items
Items in one order may ship separately and arrive on different days. You’ll get tracking for each package. You will not be charged extra shipping for this.
Wrong or Incomplete Address
Please double-check your address at checkout. If a package is returned to us because of an incorrect address, we can resend it once you cover the new shipping cost. We can’t refund shipping on orders sent to an address the customer entered incorrectly.
Delayed Orders
If your order hasn’t arrived within 5 days of shipping, contact us. We’ll investigate with the carrier and either resend it or refund you.
Lost, Stolen, or Damaged in Transit
- Damaged on arrival: email a photo within 30 days of delivery. We’ll replace or refund it. See our Refund Policy.
- Marked delivered but not received: check with neighbors and your building first, then contact us within 10 days. We’ll help investigate.
- Lost in transit: we’ll resend or refund.
Questions?
Email support@voyagequeens.com. A real person replies within 48 hours.
